Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2020, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“My experiences was very good, the staff was very nice and helpful, the facility was very clean & the place was very clean. And I got a call the next day to see how I was doing. I though that was very nice. I would recommend the facility to anyone.”
“My doctor has been the best GI doctor I could ever have. He has been thorough and very careful and caring before and after my procedure. I had two colonoscopies in the past 3 years. The nurses were attentive and caring and very careful while placing the iv. The anesthesiologist was also very professional and caring. I’m glad this is the facility used by Dr Puente. other than the prep, this was a pleasant experience. All the personnel involved made sure I wasn’t apprehensive about the procedure.”
“Everyone was exceptionally kind and cheerful which made everything easier! My husband has had three colonoscopies there, and he also found everyone to be kind and cheerful each and every time.”
“Caring, considerate, friendly staff emanating competence which made me feel safe. Each step was explained clearly which dispelled anxiety. Just a good experience — if any medical procedure can be a “good experience.””