Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“This was my third colonoscopy and all three went as expected. Dr. Brenner and his staff at the procedure facility are very professional, and do an absolutely awesome job. I have and will continue to recommend Dr. Brenner and the staff at MGA’s facility. GREAT JOB GUYS!”
“The facility and staff is excellent. Everyone that I came into contact with were the epitome of five star health care workers. Kudos on being the BEST!”
“My last colonoscopy with you was 11 years ago (my first colonoscopy). This latest experience was much easier, including the prep as well as the anesthesia used. I had no discomfort whatsoever during the procedure. Staff and doctors were extremely pleasant and helpful, explaining everything beforehand. I really don’t have anything negative to say about the entire experience.”
“The people were very friendly and upbeat. I felt very relaxed.”
“I was made very comfortable and put at ease. Everyone was professional and had a great bedside manner. I couldn’t have asked for better care while I was there. Great team.”
“all good, the staff even sung Happy birthday to me, thanks so much”
“The facility was a good experience. The entire staff helps you through the procedure, keeping you calm and comfortable. My Doctor talked to me before and after the procedure. I was also called the next day to ask how I was feeling. I would recommend the facility to everyone. Thanks to everyone.”
“Thank you for an overall great experience in office and testing facility. Will definitely recommend your services.”
“excellent doctor and work. excellent anesthesia. Small bottle prep this time better than old large jug method. excellent reminders from staff and called me with biopsy result. Great team.”
“Had a very lovely endoscopy and colonoscopy. As far as having medical devices placed into your orifices go, this place is aces. May the staff forgive me for whatever I say when coming out from under the effects of anesthesia.”
“The staff was much friendlier than I expected, they helped relieve the discomfort/embarrassment of the procedure. I was truly grateful for the friendly/upbeat demeanor of my dr and everyone involved with the procedure.”
“Everything was great and went great. Even the overall process the night before the surgery was easier than expected. I had heard horror stores but mine was with ease. Thank you all again”
“Everyone affiliated with my procedure was very knowledgeable, patient, kind and handled me with the best of care!”